The best way to enjoy gaming is to play responsibly. tu99 believes every player's experience should be fun and in control. Here you will find all the tools and information you need for safe gaming.
Important: tu99 is strictly for users aged 18 and above. Account registration by minors is strictly prohibited. If you or someone you know is struggling with gaming addiction, please contact our support team immediately.
Responsible gaming means treating gaming purely as a form of entertainment — not a way to earn money or solve problems. tu99 has multiple protection features in place to support responsible play, all of which you control yourself.
Gaming becomes a problem when it starts to negatively affect your daily life, family, or finances. tu99 gives you the tools to take control before things reach that point. Set limits, take breaks, and ask for help when needed — that is what responsible gaming is all about.
Keep in mind that every game on tu99 is powered by a Random Number Generator (RNG). No strategy or pattern can predict the outcome. Always bet within your means and be prepared to accept losses.
Tu99 offers a range of effective tools to help protect you on the platform. All of them are completely voluntary — you can activate them anytime from your account settings. No extra fees, no conditions.
Set a maximum deposit amount on a daily, weekly, or monthly basis. No deposits beyond the set limit will be accepted.
Set a maximum playtime per session. You will receive an automatic alert when your time is up.
Suspend your account temporarily for anywhere between 24 hours and 6 weeks. It reactivates automatically once the period ends.
For an extended break, lock your account for anywhere between 3 months and 5 years.
Set a maximum amount you are willing to lose within a given period. Once the limit is reached, play will stop.
Pop-up notifications will appear at set intervals showing how long you have played and how much you have spent.
Ask yourself the questions below. If you answer yes to most of them, it may be time to seek professional help. Acknowledging a problem is not a weakness — it is the first and bravest step.
Have you ever spent more than your planned budget on gaming and later regretted it?
Have you placed more bets trying to win back lost money — thinking just one more bet will turn things around?
Have you ever lied to or hidden your gaming activity from family or friends?
Do you feel restless, irritable, or on edge when you cannot play? Do you find it hard to stop?
Are you spending more time on gaming than on work, study, or family responsibilities?
Have you ever borrowed money, dipped into savings, or struggled to pay bills because of gaming?
If you answered yes to 2 or more of the above questions, please speak with our support team. tu99's customer service team will help guide you toward the right assistance.
Tu99 strictly prohibits anyone under 18 from using the platform. Date of birth is verified at registration, and a government-issued ID may be requested in suspicious cases. Any account created with false information will be terminated immediately.
If you have children or teenagers at home and use tu99, please make sure your device is protected with a password and parental controls are enabled. Never share your account details with anyone.
Feeling like you're losing control of your gaming? Follow the steps below — getting help is easier than you think.
Start by logging into your tu99 account and setting a deposit limit or session time from settings. It is the fastest and easiest step you can take.
If you feel like you need a break, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks from the Settings menu.
Our Bengali-speaking support team is available 24/7 on Live Chat, ready to assist you with complete confidentiality.
If you feel you have a long-term problem, lock your account for 3 months to 5 years. The account will not be reopened under any circumstances during that period.
Gaming addiction is a mental health condition. Reaching out to a mental health professional or counselor takes courage — and it is the right move.
Why tu99 is Different
We don't just follow the rules — we genuinely care about your well-being.
Age verification is mandatory at registration on tu99. Transactions on flagged accounts are frozen until KYC verification is complete. We make no compromises when it comes to protecting minors.
Set your own limits across three levels — deposits, losses, and session time. Limits can be lowered instantly, but increasing them requires a waiting period — that is by design, for your safety.
RNG-certified games, published payout rates, and no hidden terms. What you see at tu99 is what you get — no tricks.
Automatic break reminders at regular intervals, spending summaries, and instant alerts for unusual activity — all running automatically.
Once Self-Exclusion is active, you will not receive any advertisements, bonus offers, or communications for the duration of the period. Your account will only be reopened at your request after the period ends.
Our support team is trained to handle gaming addiction concerns. They will listen with empathy and without judgment, and help point you toward the right kind of help.
Sign up at tu99 with full responsible gaming features. Set your own limits and enjoy entertainment in a completely safe environment.